FAQs at Twin Cities Auction
Discover essential insights and expert tips for navigating Twin Cities Auto Auctions with our comprehensive FAQ guide.
Why Choose Twin Cities Auto Auctions?
Twin Cities Auto Auctions offer a straightforward and convenient way to purchase your next vehicle entirely online. We list all of our available vehicles on a user-friendly platform where you can explore a wide variety of vehicles with detailed descriptions, videos, and photos. You are also welcome to come check the vehicles out in person to inspect it for yourself! From bidding and winning to driving off the lot, the process is transparent and secure, ensuring peace of mind throughout. Should you have any questions or need assistance, our dedicated customer support team is readily available to help. Whether you're a seasoned buyer or new to online auctions, Twin Cities Auto Auction provides a reliable and efficient way to find and purchase your desired vehicle from the comfort of your home
Key Payment Options and Guidelines for Buyers
Am I able to bid on vehicles even if I'm not a dealer?
Yes! Our auctions are open to dealers as well as the general public.
What forms of payment do you accept?
We accept the below payment methods, and you can use up to two methods for each vehicle purchase:
- Cash (for amounts under $500)
- Credit/Debit Cards (For a purchase price totaling $5,000 or more, a 3% fee will be applied to any amount charged on the card.)
- Venmo
- CashApp
- Wire Transfer
- Cashier's Check (payable to Twin Cities Auctions)
Why can't I make a payment on KBID?
For amounts exceeding $3000, consider alternative payment methods such as in-person, phone, Venmo, or CashApp.
How do I pay invoices over $3000?
Preferably by cashier's check or via our secure payment portal at TCA Payment. Credit card payments for amounts over $5000 incur a 3% fee.
Do you accept personal or business checks?
Unfortunately, we do not accept personal or business checks. Please use one of our accepted payment methods listed above.
What fees am I paying for?
Fees include KBID's buyer's premium, TCA's administrative fee, and applicable DMV charges.
Can I retract a bid?
Unfortunately, bids cannot be retracted once placed. Contact KBID directly for assistance.
Can I pay at the time of pick up?
Yes, you can pay at the time of pick up. Ensure all payments are settled by the following Tuesday after the auction.
Can I get the keys before completing paperwork?
Keys are provided upon completion of payment and necessary documentation.
Vehicle Pickup and Shipping: What You Need to Know
Can I schedule an appointment to pick up the vehicle I just won?
Absolutely! We operate by appointment only for picking up purchased vehicles. No appointments are needed for vehicle inspections. Schedule your pick-up appointment online at TCA Appointments. If online scheduling isn't feasible, give us a call at 763-202-7252.
Can I get my vehicle shipped to me?
Certainly! We provide cost-effective shipping options nationwide. Click here for a delivery estimate. After using the self-service link, reach out to us at office@twincitiesautoauctions.com to accept the quote and proceed with the transaction.
How long before my vehicle is transported to me?
Transport times vary. For the Twin Cities area, it's typically 1-5 business days; outside the area, expect 1-7 business days. Transporters will contact you once ready.
Navigating Vehicle Inspections and Information
Where do auction vehicles come from?
We source vehicles nationwide from donations, public sellers, and consignments.
Can I test drive a car?
Currently, we do not offer in-person test drives. We recommend thorough vehicle inspection and viewing our virtual test drives.
Can you provide me with more information about a vehicle listed on the auctions?
All available vehicle information is provided on KBID. Visit the website for comprehensive details.
Can I get a History Report of a vehicle?
Email us at office@twincitiesautoauctions.com with the vehicle's VIN for a History Report.
Warranties and Post-Purchase Support at Twin Cities Auto Auctions
Only one set of keys?
Keys shown in auction photos are the keys available. We'll always ensure you receive the keys pictured.
Where is my title?
Titles vary by type and location; Minnesota buyers may take 1-3 months, while out-of-state or dealer transactions typically take 31 days. For updates, please email office@twincitiesautoauctions.com with your vehicle details.
Are there any warranties available to protect my vehicle?
Yes! Customize your warranty package starting from $399 with coverage from 3 months/3,000 miles up to 5 years/Unlimited miles. Ask one of our customer support team members for more information!
Having trouble with a recently purchased vehicle?
Provide specifics about the issue, and we'll work with you to ensure. Email us at office@twincitiesautoauctions.com for assistance.
What if the vehicle breaks down after purchase?
All vehicles are sold "AS-IS, where IS." Warranty options are available for purchase.
How long do I have to add my new vehicle to my insurance policy?
Check with your insurer for the grace period to add your vehicle to your policy.
If you have any additional questions, please don't hesitate to reach out to us. You can contact us directly by phone or text at (763) 202-7252 or email us at office@twincitiesautoauctions.com. We are here to help you with your next car purchase and look forward to assisting you.